Contact us. A person answers.
Write to us by e-mail, or open a help request from your account - the answer comes in the same thread, next to your bridges and accounts. Custom work - a new broker, bridge or feature - starts the same way.
- E-mail - support@tpcopier.com
- Help - a request from your account, answered in its thread
- Custom work - a quote first, then a bill
Pick the one that fits.
A help request from your account is the quickest for anything about your own bridges - we see what you see.
Write to support@tpcopier.com from the address on your account, so we know whose account it is.
Help request
Signed in, open Custom Work and ask for help. Each request is one thread: our answer, and anything after it, stays together.
Custom work
A feature, a new broker or bridge, a change to the website or the software: describe it, we reply with a quote, and a bill follows once you agree.
What helps us help you.
Most questions about a missed or skipped signal are answered by the reason the website already shows next to it.
- The bridge and the account it is about - Telegram to MT4/5, a Quotex account, and so on
- When it happened, with the signal or alert text if there was one
- What the website says next to it - placed, skipped or refused, with its reason
- A screenshot, with your passwords, keys and tokens hidden
Answers to the common questions: the FAQ, how it works and the step-by-step guides. Payments: refund policy. Your data: privacy policy.
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2 days free, demo first - nothing trades until you connect it.